Bangalore, Karnataka, India
Summary
Led the development and deployment of AI/ML solutions, including customer churn prediction, revenue forecasting, and intelligent chatbots, driving significant improvements in business metrics.
Highlights
Developed and deployed an RNN-based customer churn prediction model, enabling early identification of at-risk customers and contributing to a 22% improvement in customer retention rate over two quarters.
Engineered a daily revenue forecasting engine using LSTM, enhancing revenue planning accuracy and boosting quarterly revenue by 17% through optimized sales campaigns.
Automated personalized email campaigns with Apache Airflow and OpenAI LLMs, achieving a 30% uplift in email-driven conversions by re-engaging churned customers.
Designed and integrated a RAG-powered chatbot utilizing OpenAI, reducing support queries by 40% and enhancing customer satisfaction through real-time policy and offer responses.